Frequently Asked Questions
Everything you need to know about your Omakase experience.
What does 'Omakase' mean for my shopping experience?
Inspired by the Japanese tradition of trusting the expert, we curate a selection of premium retail goods, ensuring every item meets our high standards for quality and design.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Delivery usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once shipped.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your status directly through our 'Order History' page if you have an account.